Ultimate Care Midlands Ltd
Ultimate Care (Midlands) Ltd is a progressive training organisation providing mandatory training to a range of organisations. We provide a range of First Aid, health and safety, food safety, education and training, assessing qualifications through Qualifications Network.
At Ultimate Care (Midlands) Ltd we are committed to providing high quality training and qualifications, and to ensuring that equality of opportunity underpins all aspects of our work.
This policy relates to complaints that our customers, students and suppliers may have about our organisation and sets out our formal procedure for dealing with such complaints.
It is important that all appeals are raised directly with Ultimate Care (Midlands) Ltd
Our appeals policy is a four stage process, each process is detailed below, most complaints will be resolved to a satisfactory standard at stage one.
If the complaint is not resolved at stage one then it should be escalated to stage two and if not resolved again it should be escalated to stage three, finally if not resolved at the third stage the final stage should be used.
You can make us aware of your complaint by letter, phone or email.
Office of Qualifications and Examinations
53-55 Butts Road,
Marisa Getgood (Complaints Co-ordinator)
29 Clarendon Road
Belfast BT1 3BG
Telephone:+44 (0)2890 261407
Fax:+44 (0)2890 261234
Text Phone: (0)2890 242063
You need to provide regulators with the following information:
Ofqual promise to:
Ultimate Care (Midlands) Ltd will keep a written record of all appeals made and the outcomes, this will be made available to any inspectors or other organisations that conduct Quality Assurance based audits.
Our primary is to provide high quality customer focused training and qualifications; therefore we aim to have very few appeals to our decisions and certainly aim to resolve any appeals within our company.
Learners will not be disadvantaged due to payment issues by a third party.
This policy was approved by: Dave Smith
Review Due November 2020
Ultimate Care UK
Owl Barn, Blymhill, Shifnal, Shropshire, TF11 8NN